Voice and Accent Trainer
Hybrid · Gurgaon
About the role
This role exists to build clear, consistent and confident spoken communication across the organisation — particularly for people in customer-facing and voice-channel roles. You will design and deliver training that changes how people speak, listen and handle conversations under pressure.
What you will do
- Assess current spoken English skills through one-on-one and group sessions, identifying gaps in pronunciation, intonation, fluency and listening comprehension.
- Design and run Voice & Accent training programmes covering clear speech, neutral accent standards, phone etiquette and active listening.
- Coach individuals and groups using tools such as phonetic drills, role plays, call listening exercises and real-time feedback.
- Track learner progress with assessments before and after training, and report outcomes to business leaders.
- Work with team leads and HR to identify who needs support and to measure the impact of training over time.
- Manage relationships with any external vendors or assessment tools used in the programme.
What we need
- Minimum 10 years of experience as a Voice & Accent trainer, language coach or in a similar communications training role.
- Hands-on experience training adults in a corporate or BPO environment.
- Experience training on UK accent standards specifically.
- Familiarity with phonetic assessment tools and standard accent benchmarking frameworks.
- Strong facilitation skills and the ability to engage learners at every level of the organisation.
Still to confirm
- Pay: to be discussed.
- Start date: to be confirmed.